Overview
Privacy Overview
This page explains how Rydr Tech LLC collects, uses, protects, and shares information for the Rydr website, mobile apps, beta program, rider services, driver services, waitlist, and related operations.
Privacy URL
Privacy & Third-Party Data Sharing
This page explains how Rydr Tech LLC collects, uses, protects, and shares information for the Rydr website, mobile apps, beta program, rider services, driver services, waitlist, and related operations.
Data
Information We Collect
- Account details such as name, email, phone number, login identifiers, preferred name, and profile information.
- Driver onboarding information such as license details, vehicle information, insurance and registration documents, uploaded photos, verification state, and background-check status where applicable.
- Ride and marketplace information such as pickup, drop-off, stops, route, ride type, driver availability, trip status, fares, fees, ratings, messages, support requests, and safety reports.
- Device, app, diagnostic, crash, performance, notification, analytics, and usage information used to operate, secure, and improve Rydr.
Use
How Information Is Used
Permissions and Location Usage
Rydr may request permissions for location, notifications, camera, photos, and related device features. Precise location supports ride requests, matching, trip progress, driver navigation, safety, fraud prevention, service-area analysis, and operational improvements.
Payments and Payouts
Payment and payout information may be processed by payment providers. Rydr does not intend to store full card numbers on its own servers. Providers may support payment credentials, authorization holds, refunds, driver payouts, connected accounts, identity-supported payment workflows, and financial connections.
Push Notifications
Rydr may use push notifications for ride requests, driver alerts, trip status, account security, beta updates, support, safety, payout events, and other service-related communications. Users can manage notification preferences through device settings or app controls where available.
Third parties
Third-Party Data Sharing
Third-Party Services
Rydr may share information with providers that help deliver, secure, measure, review, or improve the platform.
| Category | Examples | Purpose |
|---|---|---|
| Payments and payouts | Stripe | Payment processing, cards, authorization holds, refunds, driver payouts, connected accounts, and financial workflows. |
| Identity and background review | Stripe Identity, Checkr, similar providers | Identity checks, document review, fraud prevention, driver applicant screening, and eligibility review. |
| Cloud, auth, storage, diagnostics | Firebase, Google Cloud, Crashlytics, Cloud Messaging | Authentication, database storage, file storage, app performance, crash reporting, messaging, security, and operational analytics. |
| Mapping and navigation | Apple Maps, Google Maps, Waze, mapping APIs | Pickup and drop-off display, route support, navigation handoff, trip progress, and service area analysis. |
| Distribution and communications | Apple App Store Connect, TestFlight, Resend, Vercel, infrastructure providers | Beta distribution, tester invitations, transactional email, website hosting, APIs, logs, and operational support. |
| Legal, safety, and compliance | Law enforcement, regulators, insurers, safety reviewers where appropriate | Lawful requests, safety investigations, policy enforcement, incident review, and legal obligations. |
Protection
Data Security
Rydr uses reasonable administrative, technical, and organizational safeguards intended to protect information. No system can guarantee absolute security. Rydr retains information for operational, legal, accounting, fraud prevention, safety, beta testing, support, and dispute-resolution purposes.
Choices
User Rights
Your Rights
Users may update account information, manage certain notification preferences, request account closure, or exercise rights available under applicable law. Some information may need to be retained for legal, safety, accounting, fraud prevention, or dispute-resolution purposes.
Technology
Cookies
Device, app, diagnostic, crash, performance, notification, analytics, and usage information used to operate, secure, and improve Rydr.
Support
Contact Information
Questions can be sent to support@rydr-go.com.
Questions?
Need clarification?
Contact Rydr Support.